01. How to contact customer service?
Click here to contact us.
02. How to apply promotional codes?
To redeem the promotion, just enter the code you received during the checkout process. Please note that only one promotional code can be used per order.
03. What should I do if I encounter problems when ordering at your store?
Please send an email to support@ZerHigh.com to contact us. Online 24 hours.
04. Is the promotion provided by ZerHigh.com?
Yes, discounts are provided by ZerHigh.com. Please note that our promotions are only valid for a limited time, but we will always have new promotions to our website, so be sure to check back often.
05. How do I know if the product is still in stock?
We will update inventory information regularly. If the item is not available, we will update it on the product details page in time.
06. How to check the status of my order, return or exchange?
You can check the status of your order by clicking on the "My Drums of War" and "part of the "Order History" page of our online store.
07. Why is my order delayed?
Orders are usually processed within 24 hours. If your order status shows that your order has not been shipped but the goods are in stock, this may be the following situations:
We were unable to obtain your payment information, please check your PayPal payment information.
Due to the impact of COVID-19 and the increase in order volume, orders may be delayed.
08. What is your return policy?
If for any reason, you are not completely satisfied with the ZerHigh.com product you purchased, you can get a full refund of the product (except for shipping and handling fees) within 30 days of purchase. If we receive that the product you returned is damaged, it will not be within the scope of the return.
09. What if the product I ordered on the website looks different from the one I received?
We will update the product packaging regularly, so you may receive products that are slightly different from the product descriptions on the website. If you still feel that you have received the wrong product, please contact us.
10. I want to subscribe to your mail. what should I do?
You can enter your Email in the Newsletter box on the homepage of the website. After subscribing, you will be able to receive emails about our new products, special promotions and exclusive offers for subscribers.
11. How to unsubscribe your emails?
You can unsubscribe from ZerHigh.com emails at any time. Just select the "unsubscribe" link at the bottom of any of our emails.
12. Is my information safe?
You can rest assured that the personal information of all users of our website is safe.
13. What if I don't find my problem here?
If our FAQs do not answer your question, we want to hear. Just send your questions through our "Contact Us" page.